Last updated: January 04, 2020
Thank you for shopping at The Sewing Thimble.
If, for any reason, you are not completely satisfied with a purchase please refer to the returns policy below.
The following terms are applicable for any products that you have purchased with us.
Your Order Cancellation Rights
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for cancelling an order is 14 days from the date on which you received the bag(s) or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by emailing us: [email protected]
We will reimburse you no later than 14 days from the day on which we receive your order cancellation notice. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
- the goods were purchased in the last 14 days
- the goods are in the original packaging
- the goods are unused and in the same condition that you received them
The following goods cannot be returned:
- the supply of goods made to your specifications or clearly personalized.
- the supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- the supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any goods that do not meet the above return conditions at our sole discretion.
You are responsible for the cost and risk of returning the goods to us. We will provide the address on the terms that the return is valid.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy please email us: [email protected]